Shipping
We currently only ship within Mainland United Kingdom. Please contact us for a personal shipping quote if you live in the Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man or Europe.
We aim to dispatch orders within 1-2 working days from when your order was placed, however during busy periods please allow up to 5 working days. Once dispatched we’ll send your parcel First Class via Royal Mail. Orders placed after 12pm will be processed the following working day.
Delivery Costs
Greetings Cards Only (up to 6) £2.50
Royal Mail First Class £4.95
Returns & Exchanges
We hope you’re happy with your purchase from Snoop, however if there are any issues please follow the process below for refunding or exchanging an item.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging inc any labels attached.
Non-returnable items:
- Gift cards
- Health, grooming and cosmetic items, including but not limited to Nail Polishes, Soaps, Creams, Lotions, Oils
- Jewellery
- Perishable goods such as food, drink or magazines
- Discounted or Sale items
To complete your return, please message us through our contact form before sending any items back, please include your order number, the item/s and amount you’d like to return. Shipping costs will be the responsibility of the customer and are non-refundable, we ask you to use a tracked and insured service as we do not take responsibility for items lost or damaged in the post . Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 working days. Original shipping costs will not be refunded.
Exchanges
If you need to exchange your item/s please send us a message via our contact form and let us know what you’d like to exchange. Please be aware that all postage costs incurred will be payable by you (inc return postage). We will ship out the exchanged item once we have received the original item back into store, within its original packaging, unused and in the same condition as you received it.
Need help?
Contact us via our form for questions related to refunds and returns.